FitToPay FAQ

FitToPay is a unique platform that assists you with repaying an outstanding debt that you owe. It allows you to set up your own tailored payment plan, and ensures that you can make each payment without falling below the Minimum Account Balance that you have set. You are always in control of the plan, from setting up the arrangement details, to setting your bank account limit. Even after the bank account limit check, FitToPay will still send you an SMS to confirm that you’re okay for the payment to go ahead. You then need to make sure you respond to the SMS so as not to miss a payment.

FitToPay makes sure that you are in control of what you can pay, and when you pay it.

FitToPay is a Direct Debit payment plan that requires your bank details to make each payment. In addition, FitToPay has a unique capability to ensure that it doesn’t leave you short of cash, by checking that you can cover the payment before it takes the money out. It does this via a check on the Minimum Account Balance.

As part of FitToPay’s unique offering, it ensures that you have enough money in your account to make the payment via Direct Debit, before the payment is made. Not just to cover the payment itself, but also that it leaves you with an amount in your bank account that you have set. This is a limit that you will set (the ‘minimum account balance’) when you set up your plan, to tell us what you need as a minimum in your account after payment is made.

If FitToPay determines that by taking the scheduled payment your bank account would fall below the limit that you set, we don’t take the money out. This process will continue each day until you do have enough to cover the payment. This process will run up until the next payment date in the plan. If we haven’t been able to take the payment by the time the next payment is due, it will be considered a missed payment. We’ll then start the process again from the next payment date. FitToPay is built to ensure that you’re in control with your payment and the balance remaining in your account.

It is important to note that the check on the bank balance occurs in the morning. If this check shows that there is sufficient funds to make the payment and leave you with the balance that you have set, FitToPay will send you an SMS to approve the payment. The SMS is the additional check that we have in place to ensure that you have the final say on whether the payment is made. It allows you to consider any other payments you may need to make that day that FitToPay won’t see.

Please note that after three missed payments, we will cancel your FitToPay plan and Milton Graham will contact you to set up a new arrangement.

FitToPay sends an SMS to you on the day that a payment is due. This is for you to confirm that you’re okay for the payment to go ahead. You need to respond ‘Yes’ to the SMS for the payment to proceed. If there is no response, of if you provide a ‘No’, then the payment will not be taken, and it will be considered as a missed payment. We understand that sometimes even if there is enough in the bank account when we make our check, you may be committed to something else that day and adding the repayment on top could leave you shorter on cash than you expected.

It is important that you respond to the SMS, and respond as quickly as possible, as if the response is after 6:00pm (Sydney time) on the day of the SMS, the payment will be deemed to be a missed payment.

Please note that after three missed payments, we will cancel your FitToPay plan and Milton Graham will contact you to set up a new arrangement.

You can click here to see when your next payment date is scheduled.

You can click here to see how much is still left owing on your FitToPay plan.

Please click here to complete the form to have this sent out to you.

Once your plan is set, it cannot be altered. If you want to set up a new arrangement, then your FitToPay arrangement will need to be cancelled, and Milton Graham will be in touch shortly to organise a new arrangement.

Whilst $5 is the minimum payment amount FitToPay will accept, there are limitations as to how long a payment arrangement can be active for, so there are times when the $5 minimum will not be available. The default maximum on payment arrangements is 12 months, but can be different depending on who the debt is owing to.

The minimum amount offered for your debt is calculated by the amount that you owe, and what is possible to pay within the maximum allocated time to pay back, which may be up to 12 months. As an example, if you owed $250, then FitToPay can offer $5 per week as a minimum, and the debt would still be paid off within 12 months. However, if the debt was $600, then the minimum amount that would be available per week would be $12, as this would still allow the payment arrangement to be completed within 12 months.

The FitToPay offer that was sent to you is no longer valid. It was either recalled, or we did not receive a response in time to set up your payment plan. You will be contacted by Milton Graham shortly to set up a new arrangement.

If you wish to cancel your payment plan, there is a cancel button located on the ‘My Payments Plan’ page, next to each debt that you have listed with FitToPay. This will cancel your existing FitToPay plan. FitToPay will confirm your cancellation once it occurs, and Milton Graham will contact you shortly after to set up a new arrangement.

Please note that cancelling your arrangement does not discharge you from your obligation to pay off the debt.

If you wish to cancel your plan on the same day that a payment is due, you would firstly cancel the plan from the ‘My Payments Plan’ page. You will still receive an SMS that day asking if you wish to proceed with the payment. Simply provide a ‘No’ response to the SMS (as this will ensure that payment will not be made). FitToPay will confirm your cancellation once it occurs, and Milton Graham will contact you after that to set up a new arrangement.

Please note that cancelling your arrangement does not discharge you from your obligation to pay off the debt.